Press Enter to search · Esc to close
Because our flowers are fresh and made to order, please review our cancellation, refund, return and substitution terms below before placing your order.
On-demand orders can be cancelled during office hours at least four (4) days before the intended delivery date. A cash voucher will be issued upon cancellation. To cancel, please contact +6017-5073844.
For refunds requested by buyers, we deduct a 10% processing fee from the total order amount when refunding through the original payment method. This fee covers our administrative costs, transaction fees, and potential losses from cancellations. However, if buyers choose to receive their refund as a cash voucher, we'll refund the full amount with no processing fee. We process refunds during the third week of the current or following month. If we don't receive the buyer's response before the end of the accounting month, the order will be considered complete with no further action taken.
We recommend buyers contact us about available materials before placing online orders. We reserve the right to substitute products of equivalent value and quality in terms of flower types, colours, wrapping paper, and ribbon. If a customer declines the substitution and wishes to cancel the order, we'll provide a full refund as a cash voucher, or a refund minus a 10% processing charge — but only if the order has not been processed and materials have not been prepared. No refunds will be given if the order has been processed and materials have already been ordered from suppliers.
Valentine's Day & Mother's Day: During the peak season on Valentine's Day & Mother's Day, customers must refer to Mother's Day or Valentine's Day product options due to increased supply prices. There is no refund or cancellation on purchased orders. We reserve the right to substitute a product of equivalent or higher value, or return in cash vouchers.
IMPORTANT NOTE: The refund or cash voucher will be given at the discretion of LOVE WISHES FLORIST SDN. BHD.
Please understand that due to the perishable nature of flowers, we are unable to accept returns. We offer customers a cash voucher instead of refunds or replacement flowers. If the flowers are not delivered to an acceptable quality, we can arrange one of the following: a re-send on the next available delivery date, a cash voucher, or a full or partial refund. The amount of any partial refund will depend on the specific circumstances and condition of the products, at the discretion of LOVE WISHES FLORIST SDN. BHD. If we offer you a refund, please note that we need 15–30 business days to process and transfer the funds into your account.
Our flowers are wrapped or arranged carefully to ensure they arrive as beautiful and as fresh as when they left us. However, on a small number of occasions (and for reasons beyond our control), they may get damaged or experience unexpected changes in transit. Should this occur to a level that you deem unacceptable, please note that you may reject and return them immediately, or you will need to WhatsApp +6017-5073844 a photo of the unaccepted products within 3 hours (due to the perishable nature of the products), so that we can arrange one of the following: a re-send on the next available delivery date, a cash voucher, or a full or partial refund. The amount of any partial refund will depend on the specific circumstances and condition of the products, at the discretion of LOVE WISHES FLORIST SDN. BHD. If we offer you a refund, please note that we need 15–30 business days to process and transfer the funds into your account.
We do everything we can to ensure our flowers are delivered. If for any reason we made a mistake and the delivery doesn't turn up (i.e. if your flowers have not arrived on their intended delivery date), please contact our customer service at +6017-5073844 to inform us within the same day or next day. We will send you a replacement on our next available delivery date, or a cash voucher or refund will be given at the discretion of LOVE WISHES FLORIST SDN. BHD. If we offer you a refund, please note that we need 15–30 business days to process and transfer the funds into your account.
All products are subject to availability. We recommend buyers confirm stock availability with us before placing an order to avoid discrepancies between the website photo and the final product due to potential substitutions. Due to the perishable nature of our products and limited availability from natural sources, we operate on a first-come, first-serve basis. Our accessories and materials also change frequently based on supplier trends. Therefore, we cannot guarantee that the final product will be 100% identical to the website photos. In case of supply issues, we reserve the right to substitute a product of equivalent value and quality without notice. This may include changes in flower types, colours, wrapping paper, and ribbon. This policy is especially relevant during peak seasons like Valentine's Day and Mother's Day. If a buyer has specific requirements, please contact us at +6017-5073844 to confirm availability. If a buyer doesn't accept the substitution and requests a refund, they should refer to our cancellation and refund policy.
For deliveries outside Kuala Lumpur and Klang Valley, we collaborate with trusted florist partners to create similar flower arrangements. Our substitution policy applies to these orders as well. This approach allows us to extend our services to a wider area while maintaining the quality and style of our arrangements.
For product requests, we will try to fulfil all requests to the best of our ability. For simple requests like changing the colour of a flower from, say, red to white, please inform us at +6017-5073844 and we will try to accommodate the request subject to the availability of the colour. However, for more complicated requests, such as arrangements to your specifications, please contact us at +6017-5073844 to find out if it would be possible.
All orders and other requests received are subject to acceptance by LOVE WISHES FLORIST SDN. BHD., and any of its personnel reserve the right, at our absolute discretion, to reject any order without giving reasons. In the event of rejection, we will refund or cancel any payments received in full, via the payment method used to place the order.
If there is a problem with your order, please contact us as soon as possible — within 3 hours of delivery for damaged or unacceptable items, due to the perishable nature of flowers — with your order number and a clear photo of the product:
Tel: +603-4288 3550
WhatsApp: +6017-5073844 (during office hours)
Email: order@onlyloveflorist.com
Customer Service: Monday – Sunday, 9.00am to 6.00pm.
For our complete terms, please see our Terms & Conditions.
LOVE WISHES FLORIST SDN. BHD.