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Everything you need to know about our delivery areas, timings, and cut-off times.
We deliver fresh flowers across Kuala Lumpur, Selangor and selected states — seven days a week. Please review the timings and cut-off times below before placing your order.
Flower deliveries can be made Monday to Sunday. Only Love Florist currently delivers within Kuala Lumpur, Selangor and selected states. For deliveries to other states, kindly confirm with our customer service at +6017-5073844.
For deliveries outside Kuala Lumpur and the Klang Valley, we collaborate with trusted florist partners to create similar flower arrangements, allowing us to extend our services to a wider area while maintaining the quality and style of our arrangements. We reserve the right, at our absolute discretion, to use a different delivery method without prior notification.
We provide same-day delivery for orders confirmed before 3pm. Orders placed from 3pm onwards are delivered the following day, or any other day selected by the customer on the cart page. Please review delivery cut-off times and prices before placing your order.
Orders must be placed according to our delivery cut-off times indicated on the checkout page. If not, we reserve the right to reschedule for the next available delivery time or day without refund, or to return the value as a cash voucher for the next purchase, at the discretion of LOVE WISHES FLORIST SDN. BHD.
We offer a number of preferred-time delivery options at an extra delivery charge. Other than these timed options, we are unable to make deliveries within customer-specified time periods.
We reserve the right to substitute flowers or materials, or extend the delivery time, if any unforeseen circumstances occur.
The delivery charge depends on postcode, state, and the different delivery time frames. All delivery fees are clearly stated on the checkout page before you pay.
Although our team will always try our best to ensure punctual delivery, Only Love Florist cannot be held responsible if a delivery arrives late due to any circumstances impacting the availability of the rider or delivery service provider we use, or anything else outside of Only Love Florist's control.
In some circumstances, we may not be able to deliver the flowers directly to the intended recipient. These circumstances are outside our control. If there are difficulties in delivering your order, we reserve the right to contact the recipient.
If the recipient is not available when we arrive, we will attempt to leave the flowers with a co-worker, reception area, or neighbour. If this is not possible, additional charges will apply for the next delivery. To ensure the highest likelihood of delivery success, please provide as much information about the recipient's location as possible in the delivery instructions, including department name, floor number, etc.
Hospitals: Deliveries to hospitals are often problematic as patients move between wards or are discharged, and many hospitals do not accept flower deliveries due to health & safety restrictions. Customers are responsible to make sure the recipient is available to receive the order before placing it. We cannot be held responsible for the recipient not being available or being discharged.
Hotels & restaurants: We will always deliver to the reception counter. Please include enough information for the booking name/reception staff to locate the intended recipient. We are not liable for non-delivery once the order reaches the reception.
Opening & funeral ceremonies: Some products are unsuitable for delivery to opening/funeral ceremonies — please contact us for further information. Customers are responsible to make sure the ceremony is available for delivery on the same day or next day before placing the order. We cannot be held responsible for failed deliveries due to short notice of the delivery time frame, or due to the ceremony ending after the order is received. We reserve the right to replace with a cash voucher without a refund. Please contact +6017-5073844 to confirm before submitting the order. Please place your order at least one (1) working day prior to the preferred delivery time.
Our flowers are wrapped and arranged carefully to ensure they arrive as beautiful and fresh as when they left us. However, on rare occasions and for reasons beyond our control, they may be damaged or change in transit. Should this occur to a level you deem unacceptable, you may reject and return them immediately, or WhatsApp +6017-5073844 a photo of the unaccepted products within 3 hours (due to the perishable nature of the products). We can then arrange one of the following: a re-send on the next available delivery date, a cash voucher, or a full or partial refund. The amount of any partial refund depends on the specific circumstances and condition of the products, at the discretion of LOVE WISHES FLORIST SDN. BHD. Refunds take 15–30 business days to process.
We do everything we can to ensure our flowers are delivered. If for any reason a delivery doesn't arrive on its intended delivery date, please contact our customer service at +6017-5073844 within the same day or next day. We will send a replacement on our next available delivery date, or a cash voucher or refund will be given at the discretion of LOVE WISHES FLORIST SDN. BHD. Refunds take 15–30 business days to process.
During adverse weather conditions (including heavy rain and flooding), our delivery partners may not be able to deliver orders on time. This is outside our control and we cannot accept responsibility for late delivery; therefore, we are unable to refund or offer re-delivery of affected orders in such cases.
It is very important that you provide accurate personal information. If we fail to contact the recipient during delivery, we reserve the right to reschedule, and additional delivery fees may apply according to the delivery service provider. Customers are responsible to make sure the recipient is available to receive the order before placing it. No refund will be given due to the recipient being unavailable or refusing the order. We cannot be held responsible for failed deliveries resulting from an incorrect address and/or postcode provided at the time of order.
WhatsApp / Tel: +6017-5073844
Office line: +603-4288 3550
Email: order@onlyloveflorist.com
Hours: Monday – Sunday, 9.00am – 6.00pm
LOVE WISHES FLORIST SDN. BHD.