Frequently Asked Questions

Simply browse our collection, pick your favourite bouquet or arrangement, choose your delivery date and time at checkout, enter the recipient's address and your card message, then pay securely. You'll receive an order confirmation by email.

We accept Visa and Mastercard through our Molpay and PayPal online gateways, as well as online transfer or cash deposit to Maybank. We never store or have access to your card details.

Yes! Just add your message in the card field at checkout — it's complimentary. Please double-check your spelling, as we print exactly what you type.

Of course. Leave the sender name out of the card message, or let us know your preference. We never reveal the sender's details to the recipient unless you ask us to.

We deliver across Kuala Lumpur, Selangor and selected states. For other states, we work with trusted local florist partners to create a similar arrangement. If you're unsure whether we cover your area, WhatsApp us at +6017-5073844 before ordering.

Yes — order before 3pm and we can deliver the same day (Kuala Lumpur & Selangor). Orders placed after 3pm are delivered the next day or any date you select at checkout.

For standard office-hours delivery (9am–6pm) we cannot promise an exact time. We do offer preferred time slots (Early Morning, Evening, Late Night and Express) at an additional charge — please contact us before ordering to arrange these.

Delivery charges depend on the postcode, state and the delivery time slot you choose. The exact fee is always shown on the checkout page before you pay.

Yes, we deliver Monday to Sunday. During peak seasons like Valentine's Day and Mother's Day, we recommend ordering early as slots fill up fast.

Yes. Express Delivery (available 9am–4pm) prioritises your order for delivery within about 4 hours, with an additional charge, subject to stock and material availability and the size of the arrangement.

Our driver will attempt to leave the flowers with a co-worker, the reception area, or a neighbour. If no one can receive them, a re-delivery can be arranged with an additional charge. Please provide accurate recipient details and a contact number to avoid this.

Yes. For hospitals, please confirm the recipient is admitted and able to receive flowers (some wards don't allow them). For hotels/restaurants we deliver to the reception counter — include the booking name. For offices, please add the department and floor. The more detail you give, the smoother the delivery.

Yes, but some products are unsuitable for these occasions — please WhatsApp us first at +6017-5073844 to confirm. Place your order at least one (1) working day before the preferred delivery time, and make sure the venue is able to receive the delivery.

We try our best to match the photos, but each arrangement is handcrafted and flowers are natural products, so slight variations in size, colour and shape are normal. Photography lighting and angles can also differ from real life.

Due to seasonal availability, we reserve the right to substitute flowers, wrapping or ribbon with items of equivalent or greater value and similar style. If you have specific requirements, contact us at +6017-5073844 before ordering so we can confirm availability.

For simple changes (e.g. red roses instead of pink), let us know at +6017-5073844 and we'll try to accommodate, subject to availability. For fully custom designs, message us and we'll advise what's possible and the cost.

Changes (including delivery address and card message) can be made up to two (2) days before the delivery date — or four (4) days during Valentine's Day and Mother's Day. Once an order is assigned to production, no further changes can be made. Contact +6017-5073844 to request a change.

On-demand orders can be cancelled during office hours at least four (4) days before the delivery date, and a cash voucher will be issued. During peak seasons (Valentine's & Mother's Day) orders cannot be cancelled.

As flowers are perishable, we generally offer a cash voucher. If you request a refund to your original payment method, a 10% processing fee applies; choosing a cash voucher instead refunds the full amount with no fee. Approved refunds take 15–30 business days to process.

We're sorry! Please WhatsApp a clear photo of the affected flowers to +6017-5073844 within 3 hours of delivery (because the products are perishable). We'll arrange a re-send, cash voucher, or a full/partial refund depending on the situation.

Please contact our customer service at +6017-5073844 on the same or next day. We'll arrange a replacement on our next available delivery date, or a cash voucher/refund at our discretion.

Trim the stems at an angle, change the water every 1–2 days, keep them in a cool spot away from direct sunlight, air-conditioning vents and ripening fruit. With good care, fresh bouquets typically last 4–7 days.